Junior Shipping Clerk in Customer Service Department - Traffic Section

Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd., Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte. Ltd. and Evergreen Marine (Asia) Pte. Ltd. Since its establishment, Evergreen Line has been a global brand which symbolizes innovative, reliable and sustainable marine transportation service. We continue with our mission to build efficient e-commerce platforms and to accelerate our fleet renewal program, introducing ever more eco-friendly container ships.

Evergreen Marine has an exciting opportunity available for a Shipping Clerk to join the team based in London. Working on a full time basis.

If you are looking for a career within a well-established container shipping company, are enthusiastic and self-motivated then this may be the job for you.

This is an exciting opportunity for the right candidate to join our London Office, in our Customer Services department (Traffic Section).

If you are looking for a career within a well-established international company then this maybe the job for you.

Previous experience in Shipping is not required, as on the job training will be given. In addition, there will be opportunities to progress within the company as well as develop your career in the shipping industry.

Customer services –Traffic

Objective:

• Provide an efficient and friendly customer service

• Ensure accurate and timely production of Export bookings

Duties may include some of the following:

• Working as part of the Customer Service Department, Traffic Section team to ensure the efficient, accurate and timely production of Export booking matters

• Take bookings – Input booking in system

• Haulage – Input booking and check with Logistics Intermodal Section for equipment/haulage availability

• Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs)

• Invoice – Invoice customer for extra charges and chase payment for non-credit customers

• Damaged container – liaise with customer if container damaged at load site

• Car shipments – Provide V5 to the police for checking

• Web bookings – Assist customers with web booking queries

• Customer Helpline - Handling customer’s queries regarding export matters

Requirements for the position:

• Must have legal right to work within UK, without sponsorship

• Good IT, organization and communication skills

• Experience of a shipping/logistics or customer service within office environment will be an advantage

• To be honest, responsible and punctual, to be able to work on your own initiative as well as to be a great team worker

• To have a good and positive attitude

Company benefits:

• Subsidized lunch in our canteen

• On-site Gym

• Cycle to Work scheme

• Sports and Social club – monthly organized events for staff at discounted rates

• Interest-free Company Loan for Annual Season Ticket

• Employee Assistance Programme – offering 24/7 Mental Wellbeing support, counselling service, financial guidance and legal consultations

• Personal Accident Insurance

• Electric Car Scheme

• Income protection Scheme

• Private Medical Insurance

• Life Insurance

• Group Company Pension Scheme

If these roles are of interest to you, please send us your CV and Cover letter.