Junior Shipping Clerk in Customer Service Department - Traffic Section

Evergreen Marine (UK) Limited is in charge of developing UK and Ireland markets.

Evergreen established in 1968 has since become one of the largest shipping lines in the world, and it is fully committed to its customers as well as to environment protection. Evergreen’s recent shipbuilding program to expand its fleet has already deployed several new containerships with the latest marine technologies which were adopted for quality transportation service and also for sustainable development of marine ecology.

This is an exciting opportunity for the right candidate to join our London Office, in our Customer Services department (Traffic Section).

If you are looking for a career within a well-established international company then this maybe the job for you. Previous experience in Shipping is not required, as on the job training will be given.

In addition, there will be opportunities to progress within the company as well as develop your career in the shipping industry.

Customer services –Traffic

Objective:

• Provide an efficient and friendly customer service

• Ensure accurate and timely production of Export bookings

Duties may include some of the following:

• Working as part of the Customer Service Department, Traffic Section team to ensure the efficient, accurate and timely production of export booking matters

• Take bookings – Input booking in system and act as intermediary between the customer and internal departments

• Haulage – Liaise with Logistics Intermodal Section for equipment/haulage availability and inform customers of late running containers

• Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs)

• Invoicing – Invoice customer for extra charges and chase payment for non-credit customers

• Damaged containers – Liaise with customer if container damaged at load site

• Car shipments – Provide V5 to the Police for checking prior to shipment

• Web bookings – Assist customers with web booking queries

• Customer Helpline – Handling customer’s queries regarding export matters including schedule queries, booking enquiries and complaints

Benefits of Joining Evergreen Marine (UK) Ltd:

• Subsidised lunch in our canteen
• On-site Gym
• Cycle to Work scheme
• Sports and Social Club – monthly organized events for staff at discounted rates
• Interest-free Company Loan for Annual Season Ticket
• Employee Assistance Programme – offering 24/7 Mental Wellbeing Support, counselling service, financial guidance and legal consultations
• Personal Accident Insurance
• Optional Private Medical Insurance
• Life Insurance
• Group Company Pension Scheme
• Pension advisory services + Annual One-on-One Pension review Meetings

If you feel like you meet the above criteria, then please apply now!